Welcome to Spielbank Hohensyburg play. These Terms and Conditions govern your use of our website, mobile app, and all services provided under the Spielbank Hohensyburg brand. By registering an account or playing any of our games, you agree to these terms.
Please read them carefully. If you do not agree, you should not register or use our services.
Last updated: March 2026
1. General Information
- Operator: The online casino is operated by the licensed entity responsible for MERKUR SPIELBANK Hohensyburg (Dortmund) under German gambling regulations.
- Licence: We hold a valid German state gambling licence and operate in full compliance with the Glücksspielstaatsvertrag (GlüStV) and all applicable laws.
- Age Requirement: You must be at least 18 years old to register and play. We strictly enforce age verification.
2. Account Registration and Verification
- Only one account per person, household, IP address and payment method is allowed.
- You must provide accurate, complete and truthful information during registration.
- We reserve the right to verify your identity, age and address at any time.
- Failure to pass verification or provide requested documents may result in account suspension or closure.
- You are responsible for keeping your login details confidential. Any activity under your account is your responsibility.
3. Deposits and Withdrawals
- Deposits can be made using accepted secure payment methods available in Germany.
- Minimum and maximum deposit/withdrawal limits apply and are clearly displayed in your account.
- Withdrawals are processed in euros. We aim to complete verified withdrawals as quickly as possible (usually within 24–72 hours).
- Before your first withdrawal, full account verification is required.
- We may apply security checks to prevent fraud and money laundering.
4. Bonuses and Promotions
- All bonuses are subject to specific terms displayed on the promotion page.
- Wagering requirements, game contributions, time limits and maximum bet rules apply.
- Bonus abuse, multiple account creation or fraudulent activity will result in bonus forfeiture and possible account closure.
- We reserve the right to withdraw or modify any promotion at any time.
5. Gameplay and Game Rules
- All Spielbank Hohensyburg Games use certified Random Number Generators (RNG) for fairness.
- Game rules for each title (slots, roulette, blackjack, etc.) are available within the game.
- You may only play for real money if you have sufficient funds in your account.
- We prohibit the use of bots, automated scripts, or any unfair advantage software.
6. Responsible Gaming
- We are committed to responsible gaming and provide tools such as deposit limits, loss limits, session limits, reality checks, cooling-off periods and self-exclusion.
- You can activate these tools at any time in the “Responsible Gaming” section of your account.
- If you believe you have a gambling problem, we strongly encourage you to use these tools or contact professional support organisations.
7. Prohibited Activities
The following actions are strictly forbidden and may lead to immediate account closure and forfeiture of funds:
- Providing false or misleading information
- Using the services from jurisdictions where gambling is illegal
- Collusion, cheating or fraudulent behaviour
- Money laundering or any illegal financial activity
- Using VPNs or other tools to hide your real location (when required by licence)
- Harassing or abusing staff or other players
8. Account Closure and Self-Exclusion
- You may close your account at any time by contacting customer support.
- We may suspend or close your account if you breach these terms or for legal/regulatory reasons.
- Self-exclusion is available for different periods or permanently. During self-exclusion you cannot access your account or receive marketing.
9. Liability and Disclaimer
- We are not liable for any losses caused by technical issues, internet problems, or your own actions.
- Games are provided “as is” and we do not guarantee uninterrupted access.
- In the event of a dispute, our records (including game logs) shall be considered final.
10. Changes to Terms
We may update these Terms and Conditions from time to time. Continued use of our services after changes are posted constitutes your acceptance of the new terms. We will notify you of material changes via email or on the website.
11. Governing Law and Jurisdiction
These terms are governed by the laws of the Federal Republic of Germany. Any disputes shall be subject to the exclusive jurisdiction of the competent German courts.
Contact Us
If you have any questions about these Terms and Conditions, please contact our customer support team via live chat, email or the contact form in your account.
Thank you for choosing Spielbank Hohensyburg play. We hope you enjoy your time with us responsibly and have many exciting gaming sessions.
Play responsibly. 18+ only. Gambling can be addictive. Please play within your limits and seek help if needed.