At Spielbank Hohensyburg play, we want you to have fun and enjoy the thrill of our games — but always in a safe and controlled way. We believe that gaming should remain entertainment, never a problem. That’s why responsible gaming is at the heart of everything we do.
We are fully committed to protecting our players, especially those in Germany, and we provide practical tools and support to help you stay in control at all times.
Why Responsible Gaming Matters to Us
We know that for most people, playing at Spielbank Hohensyburg Games is simply a great way to relax and have some excitement. However, for a small number of players, gambling can become difficult to manage. That’s why we offer clear information, easy-to-use tools, and direct access to professional help whenever you need it.
Our team is trained to recognise signs of risky behaviour and to support you quickly and discreetly.
Tools to Help You Stay in Control
We’ve built powerful responsible gaming features directly into your account so you can set your own limits and play safely:
- Deposit Limits – Set daily, weekly or monthly limits on how much you can deposit
- Loss Limits – Control the maximum amount you can lose in a chosen period
- Bet Limits – Restrict the size of individual bets
- Session Time Limits – Decide how long you want to play in one sitting
- Reality Checks – Receive pop-up reminders showing how long you’ve been playing and how much you’ve spent
- Cooling-Off Period – Take a short break from 24 hours up to 30 days
- Self-Exclusion – Block your account for 6 months or longer (or permanently) if you need more time away
You can set or change these limits at any time in the “Responsible Gaming” section of your account. The changes usually take effect immediately or after a short confirmation.
How to Activate Responsible Gaming Tools
It’s very easy:
- Log in to your Spielbank Hohensyburg account
- Go to “My Account” → “Responsible Gaming”
- Choose the limit or tool you want to activate
- Set your preferred amount or time period
- Confirm – and you’re protected
You can adjust or remove limits later if your situation changes, but some changes (like increasing limits) may have a short waiting period for your own protection.
Support and Professional Help
If you feel that gambling is becoming a problem, or if you simply want to talk to someone, we are here for you:
- Our German-speaking customer support team is available 24/7 and trained in responsible gaming
- You can contact us via live chat, email or phone
- We can help you activate limits or guide you through self-exclusion
We also work closely with recognised German organisations that offer free, confidential help:
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
- Spielen mit Verantwortung – Official German gambling help portal
- Gamblers Anonymous Germany and local counselling services
If you or someone close to you needs support, please reach out to these organisations – they are experts and completely free of charge.
Our Commitment to You
- We never target minors and strictly enforce age verification (18+)
- We do not send marketing messages to players who have self-excluded
- We monitor gaming behaviour to identify and help players who may need support
- We promote balanced play and never encourage chasing losses
At Spielbank Hohensyburg play, we want every visit to be enjoyable and positive. If at any point it stops feeling like fun, we encourage you to use the tools above or contact us immediately.
Take a Moment for Yourself
Gaming should always add excitement to your life — never take anything away from it. Please take advantage of the responsible gaming tools we provide and remember: you are always in control.
If you need help or advice, our team is just one click away.
Play responsibly. Stay in control. Enjoy the game.
For immediate support in Germany, visit: https://www.bzga.de or call the national gambling helpline.
18+ only. Gambling can be addictive. Please play within your limits. If you need help, seek professional support.