At Spielbank Hohensyburg play, we take your privacy seriously. This Privacy Policy explains in clear and simple terms how we collect, use, store and protect your personal information when you visit our website, use our app, or play at our online casino.
We fully comply with the General Data Protection Regulation (GDPR) and all applicable German data protection laws. Our goal is to give you a safe, transparent and trustworthy gaming experience.
Last updated: March 2026
Who We Are
The operator of this online casino is MERKUR SPIELBANKEN NRW GmbH (or the legal entity responsible for Spielbank Hohensyburg online operations). You can contact us at any time regarding data protection questions.
What Personal Data We Collect
We only collect the data we actually need to provide you with a great service and to meet legal requirements. This may include:
- Registration and account data: Name, date of birth, address, email, phone number, username and password
- Identification data: Documents required for age and identity verification (standard for German licensed casinos)
- Payment information: Bank details or payment method information (processed securely by licensed providers)
- Gaming data: Your bets, game history, winnings and losses
- Technical data: IP address, browser type, device information, cookies and usage logs
- Communication data: Messages you send to our customer support
Why We Collect and Use Your Data
We process your personal data for the following main reasons:
- To create and manage your player account
- To provide and improve our Spielbank Hohensyburg Games and services
- To process deposits, withdrawals and bonuses
- To verify your age and identity (legal obligation)
- To prevent fraud, money laundering and problem gambling
- To send you important account notifications and (with your consent) marketing offers
- To comply with German gambling regulations and tax laws
- To analyse how our website and app are used so we can make them better
Legal Basis for Processing
We rely on the following legal grounds:
- Performance of a contract (when you register and play)
- Legal obligations (age verification, AML rules, gambling licence requirements)
- Your consent (for marketing and certain cookies)
- Legitimate interests (fraud prevention, service improvement)
How We Share Your Data
We never sell your personal data. We may share it only with:
- Trusted service providers (payment processors, hosting, verification services) who are bound by strict data protection agreements
- Regulatory authorities when required by German law
- MERKUR Group companies for internal administration (where necessary)
All third parties are carefully selected and operate under GDPR-compliant contracts.
How Long We Keep Your Data
We keep your data only as long as necessary for the purposes mentioned above or as required by law. After you close your account, we retain certain data for legal and regulatory reasons (usually 5–10 years, depending on the type of data).
Your Rights Under GDPR
You have strong rights regarding your personal data:
- Right to access your data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, simply contact our support team or the Data Protection Officer.
Cookies and Tracking Technologies
We use cookies and similar technologies to make our site and app work properly, remember your preferences, and analyse usage. You can manage your cookie preferences at any time through the cookie banner or your browser settings.
Data Security
We use state-of-the-art security measures (encryption, firewalls, access controls) to protect your data against unauthorised access, loss or misuse. However, no system is 100% secure, so we encourage you to keep your password confidential and use strong, unique passwords.
International Data Transfers
If data is transferred outside the EU/EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to keep your information protected.
Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted here with the new “Last updated” date. We recommend checking back occasionally.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please don’t hesitate to contact us:
Email: privacy@spielbank-hohensyburg.play (or the official support email) Or use the contact form in your account.
We will respond to your request as quickly as possible and always within the legal time limits.
Thank you for trusting Spielbank Hohensyburg play with your data. Your privacy and security matter to us — we’re committed to protecting them while giving you the best possible casino experience.
Play responsibly. 18+ only.